#Innova factory store how to
#Innova factory store update

I responded to the nope email that I got with an explanation of what happened and never got a response back. I explained the situation through email to the singular email address the site uses only to be told that they would not credit me the Rewards Points with my account that I created using the same email address. I WANT to give more than 1 star, but we have spent a considerable amount of money at this site now and 2/3rd of the time weve had issues with the order and little to no sense of passion to please through email support when things go awry.Original Post (1 star): While the prices are great on the Factory Second Discs with the bulk discounts and the Rewards Points concept is cool, the service through this site is NOT awesome.

#Innova factory store how to

I spoke to a super cool guy (Chris B) who helped explain to me how to get better results on my discs when I ordered, but also mentioned that when using PayPal (like I did on my first order), certain options are not available at check out (The Notes section). Thanks Chris! You represent your company IMPRESSIVELY well!Update from Aug(1 star, again): I called about this issue later, as I had already started to put together another order, told all my DG friends about the site, got them on-board with ordering larger quantities together so get deeper discounts on Factory 2nds. The email support was rather awful, but Chris has virtually single-handedly retained me as a customer and hes done an amazing job with helping make things right. and his commitment to EXCELLENT customer service. I adjusted 5 star rating is more for Chris B. I wrote an email explaining how my requests for bright colors was not honored for a large portion of my order (again) and received a phone call that I was unable to answer from Chris B who left a message stating that he was going to try to work with me for getting some better colors. While the awesomeness it did take over an entire week, I have completely changed my opinion of the service. =Comments below shortened due to char limit=Update from Aug(5 stars for Chris B!!!): To my sheer delight and amazement, The Innova Discs Factory Store has found a way to make things right with my entire account. FANTASTIC! Perfectly done! Much better to have the option to switch things up BEFORE they go out the door if the options dont jive with our noted preferences. 2 days after the call I see the package is already out for delivery today from the tracking info. Since these were shorter range discs, I was ok with that. I returned the call, worked out that some the discs in the weights that I ordered were a color that wasnt in my first top preferences.

#Innova factory store update

Update from Septem(5 stars for Chris B AGAIN!!!): I got a call on Monday regarding my order this time before shipment.